Complaints

Complaints & medical incidents

At Blume, your well-being and your rights as a patient are our highest priorities. We are committed to providing a transparent and accessible process for addressing any concerns you may have about your medical treatment. We value your feedback as it is essential for the continuous improvement of our services.

Our clinical team, comprised of certified medical professionals, is dedicated to ensuring you receive the highest standard of care. If you feel that you have received poor or incorrect treatment, or that your rights as a patient have not been respected, we encourage you to let us know.

Our Complaints Process

We always recommend first discussing your concerns directly with your practitioner. A direct conversation can often resolve misunderstandings quickly. However, if you do not feel comfortable with this or the issue remains unresolved, you have the right to lodge a formal complaint.

To submit a formal complaint, please send us an email here. This will be directed to our internal complaints management team for a prompt and thorough investigation.

To help us investigate your complaint fully, please include:

• A detailed description of the issue.

• The date and time of the incident, if applicable.

• The names of any staff members involved.

• Your full name and preferred contact information.

Our Commitment to You

Upon receipt of your complaint, we will:

1. Acknowledge your complaint in writing within five working days.

2. Conduct a thorough and confidential investigation into the matter.

3. Provide you with a comprehensive response within four weeks, outlining our findings and any actions taken.

Medical Disclaimer

Blume Health is not a pharmacy. We are a digital health platform that facilitates consultations with licensed physicians and works with licensed partner pharmacies for the dispensing of medication.

All treatments offered through our platform require a mandatory medical consultation with a licensed physician. A prescription will only be issued where clinically appropriate.

This service is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before starting, changing, or stopping any medication or health programme. In case of a medical emergency, contact local emergency services immediately.

Complaints & medical incidents

Our Complaints Process

Our Commitment to You

Medical Disclaimer

Company Information